![]() ![]() If the versions are too different between the Wireless and Bluetooth drivers, it may cause a software compatible issue. Update the Wireless and Bluetooth drivers through Device Manager If the problem persists, please continue the next troubleshooting step. After your PC boots up, please check the wireless network adapter in Device Manager again whether it is normal.Wait for 90 seconds, then your PC will automatically boot up.Press and hold the Power button for 40 seconds, to perform the hardware reset.(These models need to plug in the AC adapter to do the Hard reset process.) Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. For desktop, AIO PCs, and gaming handheld, please continue the next troubleshooting.) If you experience that wireless network adapter with Yellow Exclamation in Device Manager, please try the following way to solve it. Wireless network adapter with Yellow Exclamation in Device Manager If the problem persists, proceed to the next troubleshooting step. If errors are detected, try the troubleshooting suggestions provided by MyASUS. Here you can learn more about MyASUS System Diagnosis - Introduction. Here you can learn more about Why can I only see the partial features in the MyASUS app. Continue to the next section for further troubleshooting. Note: If your device does not display the system diagnosis page in MyASUS software, it means your device does not support this feature. Note: If you cannot find MyASUS, it may not be installed on your device. Type and search in the Windows search bar ①, then click ②. ![]() Use System Diagnosis in MyASUS to check wireless connectivity problems. Your device will be turned off completely.Īfter turning the device off completely, please restart your device and check whether the problem is resolved. If the problem persists, please continue the next troubleshooting step. If the problem persists, please continue the next troubleshooting stepĬlick the icon on the taskbar ①, select the icon ②, then press and hold the key ③ on the keyboard as well as select ④ at the same time. ![]() When reset the BIOS settings is completed, the device will restart and enter Windows. ![]() Notebook/All-in-One PC/Gaming handheld: How to restore BIOS settings. Once in the BIOS setup screen, please refer to the following articles to understand how to restore BIOS settings:.Note: Gaming handhelds need to press and hold the volume (-) key, then press the power button to turn on the device. Learn more about How to enter the BIOS setup screen. Keep holding the key until the BIOS setup screen appears, then release the key. When the device is not powered on, press and hold the key on the keyboard, then press the power button to turn on the device. Access the BIOS setup screen on the device.Note: When the Wi-Fi icon highlights to blue, it means the function is enabled. Table of Contents : Make sure the wireless function is activatedĬlick icon on the taskbar ①, then make sure Wi-Fi is ②. Please go to the corresponding instruction based on the current Windows operating system on your device: Here you can learn more about How to Change Power mode and plan. Note: It will be helpful on the network speed problem if you improve the system performance. (A) cannot connect to internet but (B) is able to -> Please refer to the solutions below: (The common symptoms, such as no Wi-Fi icon, Wi-Fi fails, no Wi-Fi signal, WiFi slow, or exclamation mark appeared in Wi-Fi of device manager, etc.)įor other inquiries about Internet equipment / service, please contact the Internet service provider for further information.Īssume that you use both Device (A) & Smart Phone (B), and connect them to the Internet network by Wi-Fi:īoth (A) & (B) cannot connect to the internet -> problems usually result from Internet facilities or Internet service providers. This troubleshooting only offers solutions to Internet dysfunction caused by a device. We first have to check whether the problems are caused either by the device or by Internet equipment (modem/Internet cable/wireless share device) or the Internet service provider before we look to solve the Internet problem. If your driver isn't working, use the driver having the same OEM with the your laptop/desktop brand name.Troubleshooting - Wireless Network (Wi-Fi) IssuesĪpplicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, MiniPC If you are looking for an update, pickup the latest one. With the different devices, they can have the same driver, it's because they all use the same chip manufacturer. Below is a list of drivers that may be suitable for your device. ![]()
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